Shipping Policy

Lucio Shipping Policy

At Lucio, we aim to deliver our services efficiently and securely. As a SaaS provider, the majority of our solutions and updates are delivered digitally. Below are the key aspects of our shipping and delivery policy:

1. Digital Delivery

        •        Activation Details: Upon successful subscription, account activation details, including login credentials, are provided via email within 24-48 hours of payment confirmation.

        •        Platform Access: Users can access Lucio through our secure web application after completing the account activation process.

2. Documentation and Resources

        •        Onboarding Materials: Training guides, feature walkthroughs, and use-case articles are shared digitally via our Help Centre or email.

        •        Support Materials: Any additional documentation or resources requested will be provided through email or downloadable links.

3. Licensing Information

        •        License Key Delivery: For users requiring license keys, these are securely shared via email upon successful onboarding.

4. Updates and Enhancements

        •        Feature Updates: Lucio’s product updates and new feature releases are delivered automatically to all active accounts as part of our continuous service improvement.

        •        Notifications: Customers will be informed about updates through email or in-platform notifications.

5. Security Assurance

        •        Encrypted Delivery: Sensitive information, such as login details or access credentials, is shared via secure and encrypted channels to ensure data security.

6. Additional Physical Materials (if applicable)

        •        If Lucio provides any physical materials (e.g., promotional items, printed guides):

        •        Shipping Method: Standard courier services will be used for deliveries.

        •        Shipping Time: Physical materials will be dispatched within 7-10 business days of confirmation.

        •        Tracking: Tracking details will be shared via email.

7. Customer Support

        •        For any issues or inquiries regarding delivery, users can contact us at contact@lucioai.com or their designated POC.